PAYMENT POLICY
ZBM Collection is a luxury jewelry brand known for creating exquisite, timeless pieces crafted with the highest attention to detail. By purchasing from our website, you agree to the following terms and conditions.
1. Product Availability
- Stock Availability: While we aim to maintain accurate inventory, product availability can change after your order is placed. In such cases:
- You will be notified via email.
- You may select an alternative product of equal value, wait for the restock, or request a full refund.
- Custom Orders: Certain pieces may be made-to-order or customized, requiring longer processing times. We will notify you of any delays associated with custom pieces.
2. Pricing
- Currency: All prices are listed in U.S. Dollars (USD).
- Price Changes: Prices are subject to change at any time without prior notice. However, any price changes will not affect orders that have already been confirmed.
- Sales and Promotions: Discounts and promotional pricing may be exclusive to specific platforms (e.g., online vs. in-store, if applicable). Promotions cannot be combined unless otherwise stated.
- Custom Pieces Pricing: Prices for custom or personalized jewelry will be quoted individually, and no changes will be made once the customer confirms the order.
3. Orders
Order Confirmation: When an order is placed, you will receive an email confirmation. This does not guarantee acceptance of your order. ZBM Collection reserves the right to cancel or refuse orders for any of the following reasons:
- Incorrect pricing.
- Errors in product descriptions or availability.
- Suspected fraudulent activity.
Cancellations: If we cancel an order, you will be notified promptly, and any payments made will be refunded in full.
4. Payment
- Payment Methods: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payments must be completed at the time of purchase.
- Payment Security: All transactions are secure and encrypted, protecting your payment details and personal information.
- Installment Payment Plans: For high-value purchases, we may offer installment plans via our payment partners (if applicable). Details of available plans and terms will be provided at checkout.
5. Shipping & Delivery
- Shipping Services: ZBM Collection ships across the United States using reliable carriers. We also offer expedited and insured shipping options for an additional fee.
- Standard Shipping Times: Most orders are shipped within 3-7 business days. For custom or made-to-order items, shipping times may vary, and we will keep you informed throughout the process.
- Shipping Fees: Shipping fees are calculated at checkout based on your location and preferred shipping method.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
- Shipping Delays: ZBM Collection is not responsible for delays caused by couriers or other external factors. However, we will assist in tracking and resolving any issues with your shipment.
6. Returns and Exchanges
- Eligibility: We offer a 7-day return and exchange policy. To be eligible, items must be:
- In their original, unused condition.
- Accompanied by the original packaging and all tags.
- Non-returnable Items: Custom or personalized jewelry, including engraved pieces, cannot be returned unless defective.
- Return Process: To initiate a return, please email us at order@zbmcollections.com with your order number. Upon approval, ship the item back, and once inspected, we will process your exchange or refund.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
7. Sales Tax (USA Standard)
- State Sales Tax: ZBM Collection is required to collect sales tax in states where we have a legal obligation to do so. This will be calculated based on the shipping address provided at checkout.
- State-Specific Rates: Sales tax rates vary by state, county, and city. You will see the exact tax amount before completing your order.
- No Hidden Fees: All applicable taxes will be clearly displayed during checkout. The final price will include both the item cost and any taxes required by law.
- State Sales Tax: ZBM Collection is required to collect sales tax in states where we have a legal obligation to do so. This will be calculated based on the shipping address provided at checkout.
8. Damage and Warranty
- Inspection Upon Arrival: We carefully inspect all items before shipment. If your item arrives damaged, please contact us within 48 hours of delivery.
- Damage Resolution: Upon verifying the damage, we will offer a replacement, exchange, or full refund, depending on the situation. Please retain all original packaging for insurance claims.
- Warranty: ZBM Collection offers a 1-year warranty on all jewelry against manufacturing defects. This does not cover normal wear and tear, misuse, or accidental damage.
9. Discount Policy
Promotions: Discounts and promotions may be available during specified times, such as holidays or special events. Terms for these discounts include:
- Limited to available stock.
- Cannot be combined with other promotions unless explicitly stated.
- Not valid on custom or discounted items.
Discount Codes: Promo codes must be entered at checkout. We cannot apply discounts retroactively to past purchases.